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Novel Coronavirus 2019 (COVID-19)

Call our 24/7 Ask a Nurse Hotline at 310-517-1111

Key Facts for Our Community

  • If you are experiencing mild symptoms (cough or fever), self-isolate at home until 24 hours after the resolution of fever and/or improvement of respiratory symptoms. If symptoms worsen, contact your healthcare provider. Click here for a complete list of primary care providers. For severe symptoms such as difficulty breathing and/or shortness of breath, it is recommended you be seen in an emergency room.
  • Torrance Memorial strongly discourages all visitors with flu-like symptoms from visiting patients or staff. Please DO NOT VISIT if you have any of the following: cough, fever (T>100.4), body aches or sore throat.
  • All planned community events, lectures, classes and support groups are canceled through June 30.

Off-Campus Lab Station

Torrance Memorial will be offering limited testing to ONLY those patients with a Torrance Memorial physician order and a scheduled appointment.

Patients without an order form from a Torrance Memorial physician and confirmed appointment will not be tested at this location. To obtain a medical screening to determine if testing is required, please contact your primary care provider. If patients have questions pertaining to testing, they can call our COVID Health Line at 310-891-6717.

Torrance Memorial is following the CDC’s testing criteria and will not test patients with mild symptoms, such as cough and fever. To determine who gets tested for the virus, Torrance Memorial follows all CDC and Public Health guidelines, which includes evaluating for relevant symptoms, travel history and potential exposure.

  • New: Loss of taste or smell
  • Shortness of breath or difficulty breathing
  • Chills
  • Muscle pain
  • Sore throat
  • Fever
  • Cough
  • Travel History - from geographic areas of active infection within the past 14 days requiring hospitalization
  • Close contact with symptomatic persons returning from such areas or with a person known to have COVID-19 requiring hospitalization

As things change, we will be sure to keep our staff, patients and community updated. Please visit the Los Angeles Department of Health and CDC for recommendations for home isolation.


Update to Visitor Restrictions Policy

Effective March 19, 2020

Torrance Memorial’s top priority is to protect the health and well-being of our patients, staff and physicians. In accordance with the CDC and the Los Angeles Department of Public Health, we have updated our visitor restriction policy in all patient care areas.

Inpatient Units:

  • Starting March 19, 2020, at 8:00 PM, no visitors will be allowed in any inpatient areas until further notice with the exceptions below:
    • Pediatrics and NICU: One parent/guardian per patient will be allowed at a time after screening.
    • Labor and Delivery: One visitor per patient will be allowed at a time after screening.
    • Compassionate Care: Visitor permission may be allowed at the discretion of our care teams. Limited to no more than two visitors at a time.

Surgery Waiting Areas:

  • No visitors will be allowed in surgery waiting areas.

Emergency Department:

  • No visitors will be allowed in the Emergency Department.

Hunt Cancer Center: At this time, only patients will be allowed into the Hunt Cancer Center. Visitors will not be allowed at this time.

Outpatient Services (Imaging, Cardiology, Endoscopy, Infusion Center, Radiation Oncology, Polak Imaging, Breast Diagnostic Center, etc.):

  • One visitor/caregiver allowed to accompany the patient if the patient requires assistance only.

Torrance Memorial Physician Network Offices:

Effective March 16, 2020, Torrance Memorial Physician Network offices are limiting visitors in all patient areas to reduce the risk of spreading infectious diseases such as COVID-19 and influenza. One person is allowed to accompany each patient to an appointment, unless an aide or assistant is required.

All Patients and Visitors:

  • Starting March 20, 2020, any visitors who are allowed will be screened for symptoms, travel and contact history, and temperature checked by our staff at the door. Visitors who leave and come back will need to be re-screened.
  • Visitors who are experiencing any cold or flu-like symptoms (e.g., fever, cough), travel history or close contact with symptomatic persons returning from areas with high geographic infection will not be allowed and instructed to return home.
  • All visitors must be 12 years or older.
  • All visitors will be provided a visitor sticker designated for that visit and must be worn at all times.
  • Any additional visitors will not be allowed into the facility to use the lobby, waiting areas or cafeteria.
  • Volunteer Escort Services will continue to provide wayfinding assistance.
  • We encourage family, caregivers and friends to use alternative methods of communications such as phone or video chat.

Medical Center Temporary Entrance Closures:

In order to best maintain restricted access to visitors, the following measures will be implemented:

  • West Discharge entrance will be closed.
  • Patient discharge will be redirected to the Lundquist Tower Main Lobby South Door.
    • To coordinate patient pick-up, please call 310-325-9110 ext. 31800.
  • West Entry will be staffed by a screener and open Monday - Friday from 7 AM - 8 PM.
  • Outpatient Surgery West Entry (under the bridge) will be staffed by a screener and remain open Monday - Friday from 5 AM - 5 PM.
  • West Tower will be by badge entry only.

We understand these restrictions will be difficult for patients and their loved ones. Please know that this decision is to protect the ongoing wellness of our patients, staff and our community.


Elective Surgeries and Screening Exams

Through careful planning and guidance from our infectious disease specialists and the Los Angeles Department of Public Health, Torrance Memorial is planning to expand the number of surgical patients starting the week of May 4.

Proceduralists across many departments including the operating room, GI lab, cath lab, bronchoscopy suite and interventional radiology are reviewing their backlog of cases to identify the most urgent cases for rescheduling in the coming weeks. To support these cases, we will also begin to expand ancillary services, such as laboratory and imaging (MRI, CT, ultrasound and radiology).

It is very important to us that all patients feel comfortable and safe while accessing the health services and care Torrance Memorial provides. We will continue with all the safety measures implemented over the past several weeks. Additional steps to ensure patient safety include testing patients for COVID prior to surgery and infectious prevention distancing will be added to our patient care protocols.


General Torrance Memorial Campus Information

Cafeterias:

  • Revive Café in the Specialty Center building will be closed effective Tuesday, 3/17/2020
  • Bottled water purchases in retail areas will be limited to 1 bottle per person, per visit
  • We will be decreasing number of tables in dining area to increase spacing between seated customers
  • Yang Café & Helena’s: In order to increase speed of service and limit the number of customers waiting in line at the grill, we will be closing “made to order” options.
  • Food Services Changes Temporarily Limit Outside Food Deliveries for Staff
    • We are encouraging staff to restrict the use of all external catering, including GrubHub, for meetings or personal meals and only use in-house catering services (preferably, boxed meals). This will allow us to ensure proper food preparation and safe food handling. We are restricting any non-essential visitors access to patient areas, so all outside food deliveries service must be retrieved by the ordering unit’s personnel in the main lobby.
    • Additionally, we are eliminating self-serve food options in all cafeterias. This includes the salad bar, soup station and any other self-serve, customer-handled food products.

Patient Food Services

  • Food Services Changes Temporarily Limit Outside Food for Patients
    • To minimize the transmission of COVID-19 and potential food contamination, we are not allowing patients to receive food from outside sources (e.g. homemade or restaurant prepared food). Food services can be contacted if special patient needs arise.
  • Restricting bottled water delivery on the patient units to only those units that do not have an ice & water dispenser. Patients will continue to receive bottled water if ordered with their meals. We ask patients not call Nutrition Services for individual waters at times other than their meal delivery. Between meal water needs should be provided from the patient nourishment rooms on the unit.

Valet: Until further notice, valet services in the main parking structure will be suspended. Self-parking still available for patients. See Map.

Community Events, Lectures, Classes & Support Groups: All planned community events, lectures, classes and support groups are canceled through April 30.

Vendors: Vendors who do not provide direct healthcare services to patients will not be allowed to visit any clinical facility. Vendors who are engaged in other activities are encouraged to meet with respective staff via telecommunication. All vendors will be screened at designated entry points, including the Emergency Department.

Gift Shop: The Auxiliary’s Gift Shop in Lundquist Tower will limit hours to Monday-Saturday 10:00am-2:00pm, Sunday 12:00-4:00pm for the next two weeks.

Pet Visitation & Eucharistic Ministry: Pet Visitation and Eucharistic Ministry volunteer visits are suspended until further notice.


Supporting Torrance Memorial

We have seen an outpouring of love and support from our South Bay community. We have been working closely with our Supply Chain Operations to ensure our staff have the necessary supplies and have set up a donation page with accepted items and guidelines.

To make a donation of any kind, please visit TorranceMemorialFoundation.org/Donate.

We are currently accepting the following items:

  • COVID-19 Relief Funds - This fund was created to provide additional resources to our patients and to further support our staff and physicians.
  • Donation of Supplies - You can view our supply donation guidelines here. Donations must be in unopened, original packaging and in accordance with approved hospital standards. At this time, we are not accepting homemade supplies.
  • Offers of Support - For other offers of support such as food, we encourage you to use our in-kind donation form and provide as much detail about your donation/offer as possible. These submissions will be reviewed, and a member of the Torrance Memorial Foundation will reach out to you.

We are forever thankful to our South Bay community for coming together during these difficult times and are working hard to keep everyone safe and healthy. Thank you from everyone here at Torrance Memorial.


Helpful Resources

For more information about COVID-19, visit the following links:

Content source: Centers for Disease Control and Prevention and LA County Department of Public Health

For more information, call the Ask a Nurse hotline at 310-517-1111