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Meet Your Member Services Team!

If you have questions about your medical care or insurance plan, call THIPA’s Member Services. Your Senior Member Services team can help you:

• Verify your insurance eligibility, copays and benefits • Resolve billing issues
• Speed up authorization of medical treatments
• Get “same day” appointments with certain doctors • Resolve complaints
• And much, much more...

You can reach your THIPA Member Services representative by calling 310-257-7250 and then entering 9 followed by her extension, or by email (see below).

Anthem Blue Cross Sr
Nancy- ext: 55322

Aetna, Blue Shield 65 and Humana
Karen - ext: 55324

Care 1st and United Health Care
Jan- ext: 55326

Health Net
Naomi- ext: 55325

You can also call Ana Vasquez, Member Services Manager, at 310-257-7233 with any questions.

Call Member Services Toll-Free: 1(866) 568-4472 Monday -Friday 8:30am -5:00pm.

Prefer to ask your question in Spanish? Ask for Ana, Nancy or Naomi, they’re bilingual.

member services

From left: Naomi Sierra, Member Services Rep, Nancy Parrilla, Member Services Rep, Karen Tanori, Member Services Rep, Jan Tipton, Member Services Rep, Ana Vasquez, Member Services Manager.